Why don't my Squarespace sales match my accounting export?
The Squarespace help pages give 3 common reasons. The first to rule out: The accounting export uses UTC times, which can differ from the times shown with your orders.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Squarespace help pages give, and how to check each one yourself.
What causes it?
The accounting export uses UTC times, which can differ from the times shown with your orders.
In the Squarespace help:
The accounting export timestamps are in UTC, and may be different than the timestamps that display in the Orders panel.
Managing your accounting data – Squarespace Help Center, read 2026-11-12.A refund shows in the export only when the original order was placed within the date range you chose.
In the Squarespace help:
Refund data displays in the .csv file if the original order was placed within the filtered date range.
Managing your accounting data – Squarespace Help Center, read 2026-11-12.Only some payment providers' fees appear in the sales export, so fees from other ways of taking payment are not in it.
In the Squarespace help:
Only fees for Stripe and Paypal appear in our sales data export Excel file.
Managing your accounting data – Squarespace Help Center, read 2026-11-12.
How do I check it myself?
If you take payments through Square, look up those processing fees in your Square account.
In the Squarespace help:
To find your Square processing fee amounts, log into your Square account.
Managing your accounting data – Squarespace Help Center, read 2026-11-12.Check that the period you compare falls within the dates the export covers, since its sales data starts from a set date.
In the Squarespace help:
You can access sales data from January 2018 onwards.
Managing your accounting data – Squarespace Help Center, read 2026-11-12.
How does Squarespace work with Feder?
- Connect Squarespace to Feder and it joins your Money apps.
- When you connect Squarespace, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Squarespace, one of your Money apps. Feder only reads. It never changes anything in Squarespace.
What else goes wrong with these numbers?
- Why is my Squarespace payout lower than my sales?Squarespace
- Why did my revenue drop in Squarespace analytics?Squarespace
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Squarespace help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.